Common questions and support documentation


Getting Started

Get your Vitals account set up in just 6 simple steps.

12 articles

Billing & Charging

Learn more about our 30-day free trial and the 30-day money-back guarantee.

6 articles


Priceless knowledge that help you get the best out of the apps.

13 articles


Product Reviews

Easily collect, import and display reviews with photos.

18 articles

Upsell Builder

Create Upsell and Cross-sell campaigns to increase average order value and revenue.

23 articles

Visitor Replays

See how visitors are interacting with your store.

2 articles

Currency Converter

Provide real-time, automatic currency conversion based on your visitors' location.

5 articles

Shoppable Instagram Feed

Build social proof by displaying a gallery of Instagram posts with tagged products.

3 articles

Product Description Tabs

Upgrade the style of your product description to a tabbed one‎‎.‎‎‎‎

5 articles

Facebook Pixels

A highly versatile and reliable app for increasing the ROI of your Facebook ad.

4 articles

Wheel of Fortune

Capture leads and offer discounts to boost conversions with this interactive pop-up.

5 articles


Boost your store's conversions by using pop-ups!

3 articles


Allow visitors to pre-order products that are out of stock or not yet released.

2 articles

Stock Scarcity

Increase sales by create a sense of urgency out of scarcity.

3 articles

Cart Reserved Timer

Create a sense of urgency for your visitors to finalize their orders.

1 article

Countdown Timer

Activate FOMO to significantly increase a store’s conversion rate.

2 articles

Recent Sales Notifications

Show visitors what products others have bought from your store.

3 articles

Instant Search

Help your visitors navigate your store with ease.

1 article

Shipping Information

Let your visitors know what to expect in terms of shipping costs and times.

6 articles

Related Products

Promote more of your products by showcasing related selections.

2 articles

Recently Viewed

Cross-sell is by displaying the products your visitors have recently viewed.

2 articles

Announcement Bars

A simple yet highly versatile app that can serve multiple purposes.

8 articles

Trust Seals & Badges

Increase your visitors' trust and catch their attention at the same time.

3 articles

Payment Logos

Build trust by letting your visitors know what payment methods you are accepting.

3 articles

Facebook Messenger Chat

Easily integrate Facebook Messenger's native chat plugin in your Shopify store.

2 articles

All-In-One Chat

Allow your visitors to communicate with you through the usual channels.

1 article

SEO Alt Tags

Easily improve your store's SEO by adding Alt-tags.

1 article

Cookies Bar

Comply with the EU regulations by informing your visitors that you use cookies.

2 articles

Sticky Add to Cart

Make the Add to Cart button visible for your visitors at all times.

1 article

Hide Dynamic Checkout Buttons

Hide all the dynamic checkout buttons to ensure that discounts are applied.

2 articles

Agree to Terms Checkbox

Obtain consent before visitors start the checkout process.

1 article

Geolocation Redirect

Redirect visitors from one local version of the store to another.

2 articles

Scroll to Top Button

Help your customers get back to the top of the page and see the purchase options.

1 article

Quick Access Links

Quickly access your pages, product pages, collections, theme, etc., as an admin.

1 article

Social Media Buttons

Let your visitors know that you are present on their social media of choice.

1 article

Favicon Cart Count

Display the number of items added to the cart over the browser's favicon.

2 articles

Inactive Tab Message

Modify the browser tab's title when visitors navigate away from your store.

1 article

Animated Add to Cart

Animate the add-to-cart button to help it stand out.

1 article

Accelerated Checkout

Increase your conversion rate by redirecting your customers directly to checkout.

1 article

Best Sellers Protection

Prevent competitors from snooping around for your best sellers.

1 article

Content Protection

Make it really difficult for someone to copy your content.

1 article

Auto External Links

Always open external links added to your store in a new browser tab.

1 article