Currency Converter FAQs

How can I tell if the Currency Converter is working or not?

To see if the Currency Converter is properly running on your store, you can open your store in a Chrome incognito window while a VPN is activated and a different location (country) is set.

You can find more details here: Checking Location-Based Features.


Can I set the exchange rate manually?

For our currency converter app, we use fixed conversion rates the same as Shopify is using.

So changing the rates cannot be done.


I changed my default currency, and the converter doesn't work anymore.

When you change the store currency, the currency format is also removed, and you need to create it again. To do this, follow the steps listed in your admin account for preparing the store for conversion. You can find a short tutorial here.


Why isn't the Currency Converter working?

The app may not work if you have or had another Currency Converter app installed. Usually, extra code is left behind, even after uninstallation, which leads to conflicts. Both scripts, ours and the ones in your theme are consecutively adjusting the prices in some cases.

You should know that our app never modifies your theme files.

Until that code is removed, no currency converter will be able to function correctly. You can either start with a clean version of the theme or ask a developer to look into this. Starting clean is, in most cases, much better. We always advise our clients to have a backup of their theme before starting installing apps. This way, you can easily roll back to a good version if things go south.

You can also contact us to look into this for more details.


Can I have more Currency Converter apps installed at the same time?

Having more than one currency converter app on your store can cause many conflicts, and none of your apps will properly function. The conflicts are due to both scripts, ours and the one in your theme, consecutively adjusting the prices.

Many apps also leave code behind that alters your theme, which may also cause other apps to malfunction. Make sure your code is clean before installing the app.

Vitals never modifies theme files to avoid this type of scenario. Sadly, other currency converter apps don't follow this approach and can ruin our Currency converter app's functionality because of the leftover code.


Why are prices not converted during checkout?

Only stores using Shopify Payments can allow their customers a checkout experience in their local currency. This feature is called Selling in Multiple Currencies, and Shopify provides it.

The Currency Converter in Vitals was actually the first to integrate with and extend to Shopify's Multi-Currency. The Currency Converter in Vitals can continue to convert prices for currencies that are not eligible or not activated to Multi-Currency and will use its geo-location feature to redirect the visitor to an enabled currency, a feature that's only available for Shopify Plus plans.

However, Shopify only allows customers to checkout in their local currency if they pay by card, via Shopify Payments:

Only Shopify Payments can process payments in a customer's local (presentment) currency. If your customer chooses a payment option from a different payment provider, then their payment is made in the currency of your store.

Read more about it here: Currency conversions and risk.


How can the currency switcher's position be adjusted?

You can do this using the position settings available here (remember that you'll need to be logged into your account for this type of link to work).

If you consider placing the app in your header/menu, unfortunately, we don't provide an out-of-the-box placement yet. But don't worry, this is where our support team comes in. Just contact us, and we will be able to make this customization.

Depending on how the HTML of the theme is built, we will try to find the best possible place for the converter.

Also, you can contact your theme developer, who may be able to help you with this custom integration by injecting our HTML snippet.

<div id="vitals-currency_converter"></div>


Why are prices not being rounded?

The prices will not be rounded by our Round prices setting if you use the multi-currency feature from Shopify payments.

When using Shopify multi-currency, Shopify is handling the conversion and format of the prices. Because of this, no converter can round the prices, as Shopify is in complete control when it comes to the supported currencies from Shopify payments, and the rounding rules cannot be changed.

You can find more info about the rounding rules here.

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