Shoppable Instagram Feed FAQs
Why did my Instagram account disconnect?
There are several reasons why an Instagram account may disconnect from your store, including:
- Facebook forced the logout for security reasons (our integration with Instagram uses the Facebook Graph API)
- the password has changed
- the user who linked the account has lost his permission to manage the store's accounts through Facebook Business Manager
- the Instagram account is not properly linked to the Facebook Business Manager account, causing the connection to break
- the linked Instagram account has been deleted
When your account gets disconnected, your posts won't synchronize anymore. Also, the feed won't be displayed on your store, so you have to reconnect your account. To reconnect your Instagram Account, go to the Instagram Shoppable Feed app and click the "Reconnect" button.