I have a question about my Vitals Subscription

Frequently asked questions about your Vitals subscription.

Click here for more information about your subscriptions.

How long is my free trial?

What happens after my free-trial period expires?

What are the limits of the free trial?

What will happen to the Vitals app when I pause my store?

How can I cancel my Vitals subscription?

How can I pause my Vitals subscription?

I got charged for the Vitals app but I’m not using it. Can I get a refund?

I uninstalled the Vitals app. Do I need to remove any codes from my theme?


How long is my free trial?

Thank you for your interest! Vitals offers a 30-day free trial and immediately starts when the app is installed. You will only be charged by Shopify when your free trial expires for the next 30-day subscription.

What happens after my free-trial period expires?

Once the 30-day free trial period expires, the Vitals subscription will automatically roll over to the Starter Plan of $29.99/month. Shopify will then start generating the charges for the next 30-day billing cycle. More information about this one from Shopify here: Shopify Help Center - Subscriptions

What are the limits of the free trial?

All of the 40+ apps within Vitals are accessible during the 30-day free trial period. There are only certain features that have specific usage limits, and these are usually recommended for large stores. For more information about our pricing plans, you can go to our Pricing Plans page via https://app.vitals.co/bundle/pricing.

What will happen to the Vitals app when I pause my store?

When a Shopify store is paused, all of its app subscriptions, including Vitals, will be paused as well.

However, Shopify commonly unpauses a store automatically after 90-days. Once Shopify unpauses the store, app charges and subscriptions will be reactivated automatically.

Therefore, we highly recommend uninstalling/deleting the Vitals app first from your Shopify admin > Settings > Apps and Sales Channels section before pausing your Shopify store to cancel the Vitals subscription and avoid unwanted charges.

Don’t worry. All of your Vitals app settings are saved on our servers. When you re-install the Vitals app again, the subscription would become active again, and all of your Vitals app settings are going to be there.

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How can I cancel my Vitals subscription?

Thank you for your interest in our Vitals app! We are very saddened to hear you go.

If any of our apps are not working on your store, reach out to us immediately anytime, as our support team is available 24/7!

If you are fully decided to cancel your Vitals subscription, you can uninstall the Vitals app from your Shopify admin > Settings > Apps and Sales Channels section and delete the app.

Once the Vitals app is deleted, the Vitals subscription would also get canceled immediately.

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How can I pause my Vitals subscription?

Unfortunately, Shopify app subscriptions cannot be paused. To effectively pause the Vitals subscription, you can uninstall/delete the Vitals app from your Shopify admin > Settings > Apps and Sales Channels section.

But don’t worry. All of your Vitals app settings are saved on our servers. When you re-install the Vitals app again on the same store, the subscription would become active again, and all of your Vitals app settings are going to be there so that you can continue where you left off.

If you use the Product Reviews app in Vitals, it's safest if you export your reviews before uninstalling the app.

I got charged for the Vitals app but I’m not using it. Can I get a refund?

Don’t worry, the Vitals team is here to help! Besides our generous 30-day free trial, we also have a 30-day money-back guarantee. Contact us immediately for refund options.

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I uninstalled the Vitals app. Do I need to remove any codes from my theme?

When you installed Vitals, we're adding a single line of code to your theme file. After uninstalling our app, that snippet will not harm your store in any way. It will not load on the store (you won't even see it in the page's source).

However, if you want to completely remove it, you can follow these 2 steps to get rid of it in a single minute:

  1. From your Shopify Admin, go to Online Store Themes. Click Actions > Edit code.
  2. Select your theme.liquid file, then press CTRL + F (CMD + F on Mac) to search for the following code.
    {% render 'vitals-loader' %}
    	
  3. Remove this line of code, then press Save.
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